My Work
Helping companies pick the right technology at the right time
I'm EMEA Director of Customer & Partner Engagements in the Office of Microsoft's Chief Revenue Officer. I make sure our largest customers and partners across Europe, the Middle East and Africa get the right support when they need it. Most of that work is business transformation, and the hard part is rarely the technology. It's bringing people along. I've been at Microsoft for more than ten years.
What I work on
Customers judge us by what happens when they need us. My job is to get the right person to them quickly, and to build an organisation that can do that every week of the year.
- Customer & partner engagement across EMEA
- Business transformation, with the people side taken seriously
- AI adoption that pays off, including Copilot and agents at work
- Sales execution, operations and business strategy
- Change management (Prosci® Certified Change Practitioner)
- Partner channel strategy and growth
Path so far
EMEA Director of Customer & Partner Engagements
Microsoft · Office of the CRO
Helping customers across the EMEA time zone get the right level of support and information for their technology journey, and building partnerships that help them optimise spend and grow new revenue streams. 50+ large enterprises supported so far.
Chief of Staff
Microsoft · Central & Eastern Europe, Western Europe, Europe North
Led a team running sales execution, marketing programmes, operations and organisational change for a 2,000+ person organisation in 20+ countries. The business grew by double digits every year across four product lines. A highlight was bringing 450 leaders together at our Western Europe managers' summit, which I organised and hosted.
Channel Director, Business Applications
Microsoft · Central & Eastern Europe
Owned channel sales and investment strategy across 30 countries: 50%+ growth, twice as many transacting partners, and 120% higher yield from top partners. On average, the partner investments I planned returned 12 times what they cost.
Partner Channel Lead · Solution Sales Specialist
Microsoft Hungary
Grew the ERP and CRM business with 20 resellers by 40%, and spoke at 30+ digital transformation events.
Business Analyst · IT Architect
Infomatix · UPC Hungary
Built analytics and decision-support solutions for multinationals, and helped UPC become a virtual mobile network operator.
Principles
Customers before process
Processes should serve the customer, not the other way round. I wrote about it back in 2017 and still believe it.
Get a second opinion
I run ideas past people, and these days past AI too. It catches blind spots I would have missed.
Mind your energy
Some days 7:40 AM finds me at the office, some days at the gym. Both make me better at the other.
Working on something in EMEA?
If you want to talk about AI at work, partnerships or how to build teams that look after customers, send me a message.